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Call quest diagnostics customer service7/25/2023 ![]() Quest Diagnostics has facilities all across the globe. ![]() You can also find the specific Quest Diagnostic services, including Quest Diagnostics Genomic Services, Nichols Institute, Ameripath, and more on the website's Contact Us page. How To Reach Quest Diagnostic Customer Serviceĭo you need to reach Quest Diagnostic customer service? You have several options. Often, connecting with customer service means long hold times and a long wait to get the results you need.įortunately, DoNotPay can make it easier for you to utilize Quest Diagnostics customer service without the long hold times. Unfortunately, with those excellent platforms comes a number of challenges that could leave you needing to speak with Quest Diagnostics customer service. Quest Diagnostics offers a variety of programs and services that can make life easier for healthcare practices and private individuals alike. I will be certain to never visit a quest diagnostics center again, due to this extremely negative experience.Jump the Phone Queue for Any Company How to Reach Quest Diagnostics Customer Service Without Waiting on Hold How to Contact Quest Diagnostics Customer Service the Easy Way I can see from their google reviews that this has been going on for quite sometime, but no one has improved the situation. No one even apologized to me for having to wait so long. It's obvious the people that work in this clinic have had zero customer service training whatsoever. There is no proper receptionist or person who even greets you when you walk in. There was also someone there who was just dropping off samples, and they told him he had to wait just to drop off the samples. ![]() You should be ashamed of yourselves, making this man wait 2 hours to get one simple test when he made an appointment in advance. Apparently I was one of the "lucky ones" because the man next to me had an appointment for 10:30 am and was still waiting at 12:30 to be seen. I was shocked that I would have to wait an hour after my appointment was scheduled. I had an appointment for 11:45 and did not have my tests done until 12:45. My experience is based on a visit to 1050 NW 14th St in Miami, FL for extremely poor management of appointments and people's time. I should have read the prior reviews before taking my mom there. I had to give it a star to proceed with my review. But reading the other reviews it doesn’t look like leadership intervention works either. I would hope at least a call to the facility from the corporate office. Perhaps sensitivity training is in order at this location. I am also disappointed your staff did not express more sensitivity to a senior individual. She should never feel like this ever again. We will never use this Quest Diagnostics facility again. I am posting this so others do not use this facility and risk being exposed to this type of customer experience. I’m sure they’ve dealt with seniors before and I would hope they have not treated others this way. I was so upset my mom had to experience this behavior from a patient focused medical facility. They essentially made her feel terrible, like dirt. ![]() My mom was so embarrassed and kept apologizing to her technician, all the time crying. Because of this the other technicians were walking up and down the hallway making rude comments about the odors and the fact that my mom had been in the bathroom for sometime. The stress made her have a bowel movement in their bathroom. As you can imagine a 93 year old with diabetes and having no food since the night prior - no wonder she became upset. The technician was not supportive and my mom became upset they she would have to return at a later date to complete the testing. Because the paperwork was not there the technician had me call the doctor’s office twice to request they send it. Her appointment was 9:30 and she was not able to eat. Meanwhile my mom, who is 93 and diabetic had fasted to provide the blood work. I ended up going home and printing it, leaving my mom at this facility to endure the harassment. Twice they faxed it and twice the staff told me they did not receive it. Apparently the doctor’s office did not send the paperwork and I had to call them from the Quest location to request they fax it. I am writing to inform you of a horrific customer service issue at the Lawrenceville, NJ location: I recently took my mom for blood and urine work requested by her doctor. Quest Diagnostics Lawrenceville,NJ - stay away ![]()
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